Terms & Conditions

1. Website Use

You may use this website to learn about our studio, explore our services and request appointments. Please don’t misuse the site — for example by attempting to access it in unauthorised ways, disrupting its operation or using it for any unlawful purpose.

2. Services

Lustre Studio offers cutting, colour, styling, treatments, scalp care and occasion styling. Service descriptions on this website are a general guide; the exact approach for your hair is agreed with your stylist during your consultation.

3. Estimates & Pricing

Prices shown online are starting prices. Final pricing depends on factors such as hair length, density, condition and the time and products required. Your stylist will confirm the price before beginning any service, and any change during the appointment will be discussed with you first.

4. Appointments

Appointments can be booked online, by phone or in person and are confirmed once you receive our confirmation message. Please arrive a few minutes early. If you arrive more than 15 minutes late, we may need to shorten your service or offer a new time.

For your safety, a patch test is required at least 48 hours before any first colour service, or if it has been more than six months since your last colour with us.

5. Payments

Payment is due in full at the end of each appointment. We accept major credit and debit cards and contactless payments. Some services — such as colour corrections, bridal styling or bookings over two hours — may require a deposit, which is deducted from your final bill.

6. Cancellations

Life happens — if you need to cancel or reschedule, please give us at least 24 hours’ notice. Late cancellations and missed appointments may forfeit any deposit or incur a fee of up to 50% of the booked service.

7. User Responsibilities

Please share accurate contact details and let your stylist know about any allergies, sensitivities, medications or previous treatments that could affect your service. You’re responsible for following the aftercare advice we provide to keep your results looking their best.

8. Privacy

We respect your privacy. Personal information you share with us is used only to manage bookings, deliver services and — with your permission — send occasional updates. We never sell your information, and we protect it with reasonable security measures.

9. Intellectual Property

All content on this website, including text, photography, graphics, logos and design, belongs to Lustre Studio or its licensors. You may not copy, reproduce or distribute any of it without our prior written consent.

10. Third-Party Services

Our website may link to or use third-party tools such as booking platforms, payment providers, maps and social media. These services operate under their own terms and privacy policies, and Lustre Studio is not responsible for their content or practices.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services or legal requirements. The most recent version will always be published on this page with its updated date. Continuing to use our website or services means you accept the current terms.

12. Contact Us

Questions about these terms? We’re happy to help. Email hello@lustrestudio.com, call (212) 555-0148, or visit us at 48 Mercer Street, SoHo, New York, NY 10013.